Returns & Reprints

Custom Orders

Our cards are custom printed to your approved design and specifications. Because they are made specifically for you, we do not normally offer change-of-mind returns once production has started.

Damaged or Incorrect Orders

If your cards arrive damaged, defective or materially different from the approved order, contact us with your order number, a description of the problem and clear photographs where relevant. We will assess the issue and provide an appropriate remedy.

Approved Artwork Errors

Please check your digital proof carefully before approving it. Where an order accurately matches artwork you approved, we do not normally provide a complimentary reprint for spelling, phone-number, URL, QR-code or other content errors that were present in the approved proof.

Australian Consumer Law

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies available to you under the Australian Consumer Law that cannot lawfully be excluded, restricted or modified.